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Refund and Returns Policy

Refund and Returns Policy

Did we mess up? we can make it right.

At Benchmark antibodies, we are committed to providing high-quality scientific materials to our customers. We understand that from time to time, you may encounter issues with your purchase. However, due to the temperature sensitivity of our products, we have a specific returns policy in place to ensure the integrity of our materials.

1. Temperature Sensitivity Many of our scientific materials are sensitive to temperature fluctuations and exposure to extreme conditions. This sensitivity is crucial to maintaining the quality and accuracy of our products. As a result, we cannot accept returns for a full refund.

2. Eligibility for Returns We may consider a return, credit, or replacement under the following circumstances:

  • Damaged or Defective Items: If your scientific material arrives damaged or defective, please contact our customer service team within 14 days of receiving the product. We will assess the issue and provide instructions on the next steps.
  • Shipping Errors: In the event that we ship you the wrong item, please notify us within 14 days of receiving the product. We will arrange for the correct item to be sent to you or provide a credit.

3. How to Request a Return, Credit, or Replacement To initiate a return, credit, or replacement request, please follow these steps:

a. Contact Customer Service: Reach out to our customer service team at (650) 746-4228 / within the specified time frame, detailing the issue with your purchase. Please provide your order number, contact information, and a description of the problem.

b. Assessment: Our customer service team will review your request and may require additional information, such as photographs of the damaged or defective item. We will provide guidance on the appropriate course of action based on the specific circumstances.

c. Resolution: Depending on the nature of the issue, we will work with you to determine the best solution:

  • Credit: If eligible, we may offer you a credit for the purchase amount, which can be used towards future orders.
  • Replacement: In cases of damaged or defective items, we may send you a replacement product at no additional cost.

5. Additional Information

  • All credits, or replacements are subject to our review and discretion.
  • We reserve the right to refuse a credit, or replacement if the item has been misused or mishandled.
  • Please store our products in accordance with the provided storage guidelines to ensure their longevity and accuracy.

At Benchmark antibodies, we value your satisfaction and aim to provide you with the best possible service. We appreciate your understanding of our temperature-sensitive products’ limitations and look forward to assisting you with any eligible returns, credits, or replacements.

If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.