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customer support

Looking to find information on your own? Whether you need advice, documentation, tools, or protocols, visit our dedicated technical help page or purchase support page.

If you prefer direct communication, we are committed to providing fast and accurate support, whether by phone or email.

Our Commitment to You:

Customer Satisfaction: Your satisfaction is our top priority. When you reach out to us, expect the following:

  1. Prompt Response: We understand the importance of timely assistance. We aim to respond to phone inquiries immediately and to emails within 24 hours.
  2. Expert Assistance: Our dedicated support team comprises knowledgeable scientists ready to help with technical issues, answer questions, and provide guidance.
  3. Multiple Contact Options: Choose the communication method that suits you best. Whether you prefer email, a phone call, or even a text message, we offer flexibility.

How to Reach Us:

  • Call Us: Speak with a live representative by calling (650) 746-4228 during US Pacific time business hours.
  • Text Us: For quick assistance on the go, send a text message with a callback number or email address to (650) 746-4228. We’ll promptly get back to you.
  • Email Us: For written communication, send an email to We respond within 24 hours.
  • Submit your question to us: through our customer service portal. We respond within 24 hours.

Your Feedback Matters:

Your feedback is invaluable as we strive to enhance our services continually. If you have suggestions or comments on how we can better serve you, please share them with us.

We appreciate your trust in us for your technical and customer support needs. Our team is dedicated to providing you with the best assistance possible. Rest assured, we are here to help whenever you need us.

Thank you for choosing us as your scientific partner. We eagerly anticipate assisting you and ensuring your satisfaction.